Managed IT Services

Proactive Technology Management to protect your business from disruption.

Proactive Technology Management

For many companies, information technology is a problem that they struggle with continually. Hiring internal IT may work for a while, but can become costly when staff leave, go on vacation or lack the skill sets needed to support everything.

Many companies turn to IT managed services providers only to find that the services don't address the core needs of the business and everything out of scope quickly adds up.
Best Managed Technology Systems is Lexcom's solution to IT Managed Services provide the focus, support and responsiveness of an internal IT resource with the wide range of skills needed to support today's technology systems.

Finding Balance. The Best Managed Approach to Information Technology

Since 1996, Lexcom has always been a leading Managed IT Services Provider. While at the top of our growth (over 10 years ago) we suffered a major security breach that cost us over 2.5 million in revenue and nearly put us out of business. That made us realize two major things. As business owners we place lot of trust in our IT department and the people we hire. Secondly, when bad things happen, employees can find new jobs, us owners are accountable for the what is left of their business. (and all of the associated debts)

We took our experience as a major lesson learnt and rebuilt our business from the ground up. Using our experience to develop  the Best Managed Technology Systems approach to IT. We have incorporated a number of controls to protect our clients from the impact that IT related risks can have on their business, family and lifestyle.

We do things unlike anybody else. Our unique approach enables us to build a comprehensive IT support strategy tailored to focus in key areas of concern including: asset management, information security & addressing cyber security threats, business continuity and data protection strategies, service design, network connectivity, performance and capacity management and building a responsive support system behind it. Everything we do is a balance between the cost of the service and amount of risk you are willing to accept with the goal of deploying capital as effectively as possible.

Here’s why the best businesses depend on Lexcom and our Best Managed Technology Systems work program:
  • Business & Technology Strategy – Many business owners struggle with understanding how to properly incorporate software to advance their business. Not only do we look for opportunities to make your infrastructure run better, we look at how your business operates and offer expertise to operate more efficiently.
  • Predictable Billing - We have simplified budgeting for IT services by creating our proprietary operational work program. The work program allows you to customize your IT services to meet your exact needs and risk tolerances. No more hidden charges. As your business evolves you can modify your work program accordingly.
  • Easy Transition - Many companies live with bad IT simply because the transition seems painful. With over 23 years of experience, our team has perfected the art of the transition. We have comprehensive checklists for on-boarding to make the process smooth, offer pre and post transition onsite support and training to your employees and aim to solve long standing problems right away.
  • Improve Cyber Security Readiness - If you have ever been hit by ransomware you can appreciate the stress and lost productivity caused by security events. We have certified security experts that scan and detect vulnerabilities in your environment, review device configurations and patch levels, and audit our operational teams to ensure we are doing everything we can to prevent cyber security threats from impacting your business.
  • Reduced Risk to your Business - Hiring internally also exposes your business to a substantial amount of risk. Often times business leadership places all of their trust in their IT individual with little visibility into what they are doing. . If that individual makes a mistake, does not manage things properly, or becomes disgruntled; they can do your business harm. Our work program segments duties to minimize risk. In addition, Lexcom carries substantial insurance to protect you from issues as a result of professional liability, cyber security and gross-negligence.
  • Well Planned, High Visibility, Peace of Mind – Our operational work program allows you to pick and choose the services that make sense for your business. You set the intervals for each check and have visibility into the work being performed. With everything working the way it should, your new peace of mind can allow you to focus on growing your business. We can help you do that too!
  • In-House Help Desk - Our help desk is located in Regina, Saskatchewan with field support spread regionally throughout Western Canada and Texas.
  • Extended Support Hours - We have a dedicated support line that is answered LIVE from 8:00AM to 5:00PM.  We guarantee to have a technician working on resolving a critical problem within 15 minutes. After hours we have on call support available with a 1 hour response time. Custom after-hours support is also available.
  • Team of Experts at a Fraction of the Cost - Hiring an in-house technical person can often times be done for cheaper than managed services however by doing so your business is taking on risk.  It’s impossible to find a single support person that has all of the skill-sets needed to properly support today's business IT systems. In addition, when you factor in salary, benefits, training, management and any 3rd party consultants needed to fill in skill-set gaps, it is often more efficient and cost-effective to work with a company like Lexcom.
  • Any Device, Any Where, Any Time - With our remote support capabilities, we can support you from any device (laptop, tablet, mac book, iPhone, etc) from anywhere in the world that is connected to the internet.
  • Proactive Asset Management - Managing who has what technology assets,warranty renewals, software licensing can be a time consuming task. We maintain a comprehensive assert database and work with you to develop an asset replacement strategy to spread the costs across multiple years.
  • Proactive vs Reactive Support - Many of our clients are shocked with how few issues they have. It isn't that issues don't come up, its just that they are taken care of before they have an impact. Minimizing disruption means that your employees remain productive and that impacts your bottom line.
  • No-Risk Switch - Try us out for 90 days!  If you are not 100% satisfied with our services, we will give you your monthly fees back.

Our Approach

There are a lot of moving parts in IT. We take a systematic approach towards implementing and managing technology to support your business.

“Crude Energy Services couldn’t feel any more at ease having a group like Lexcom on our side. When it comes to IT they’ve surpassed all of our expectations and really set a standard that we’ve been accustom to.”
- Zack Najera, CFO, Crude Energy Services

Lexcom see's opportunity in change and helps you harness that potential to achieve results.

We utilize our cross-industry experience, with known best practices and technology solutions to achieve results.

‍Here's 5 things we will do:

1
Identify opportunities for increasing business performance through the implementation of IT systems and solutions.
2
Help you to create technology automated processes to streamline operations.
3
Identify potential vendors, solutions that can help us achieve results for your business
4
Help you conduct a cost analysis to determine the potential gains to be realized through your investment.
5
Provide though leadership and advice to senior executives looking to incorporate technology into the business model.

You don't need to understand IT to set the rules of the game.

Practical governance to establish policies, procedures and controls that provides more visibility and accountability from your IT Department.

Here are 5 things we will do to improve governance:

1
Formalize policies that outline your expectations for business continuity and disaster recovery.
2
Establish an acceptable use policy for your employees to ensure that systems are used within guidelines.
3
Establish a practical list of policies and controls around information security.
4
Establish a governance around risk management as it pertains to information technology.
5
Perform a gap analysis to ensure the proper systems to measure and manage any policies that are established.

Lexcom see's risk in not maintaining a proactive asset management strategy.

Formalizing an asset management strategy can help eliminate unplanned expenditures, identify poor performing assets, build accountability and prevent theft. Here are 5 things we will do to improve asset management:

1
t database builds accountability, helps to reduce theft and helps to identify unused services that are costing you money.
2
Helps to proactively identify assets that are nearing end of life that may cause outages and reduced productivity.
3
Minimizes unplanned expenditures that are a result of an unstructured approach towards asset management.
4
Minimizes unplanned expenditures that are a result of an unstructured approach towards asset management.
5
Minimizes unplanned expenditures that are a result of an unstructured approach towards asset management.

Security plays a vital role in the success of an organization. Don't wait until it is too late.

We deliver a proactive security & risk management that makes sense for your business.
Here are 5 things we will do to improve security:

1
Implement 2-Factor authentication & password vault services for your core IT infrastructure services.
2
Implement a managed disaster recovery service where your data is stored off site and tested regularly.
3
Perform  vulnerability testing to identify and resolve any potential security holes from outdated technology & configuration issues.
4
Perform regular updates to operating systems, and applications to close any security vulnerabilities that could be exploited.
5
Implement a multi-layered security system to minimize the risk of a security event impacting your business.

Lexcom see's communication as the core component of every technology solution

We deliver engineered IT solutions backed by an operations team that monitors them 24x7x365.
Here are 5 things we will do to bring reliability back into your IT systems:

1
Lexcom engineers all IT solutions to well established best practices. We will review and resolve configuration issues.
2
We will identify any potential problem areas and make recommendations to improve the performance and reliability of your systems.
3
We will install our remote monitoring and management agents that continually verify the status of services. If we detect an outage we will respond 24x7x365.
4
Lexcom continually monitors systems for performance and capacity issues. We have advanced tools to help get to the root cause of problems.
5
We will implement a proactive maintenance strategy to systems are regularly maintained and running at peak performance.

Are computer issues impacting your productivity? We can help.

Fast, Professional and Ready to Serve. Round the clock access to support when you need it.

1
Highly trained, support staff that are motivated to solve your problems.
2
A single point of accountability for all IT related problems. We will work with 3rd party vendors on your behalf.
3
Lexcom has invested heavily in state of the art tools and training that enable us to solve problems remotely.
4
We offer a significant amount of depth and experience that goes far beyond basic computer support and into line of business applications, networks and more.
5
Round the clock access to support staff outside of regular business hours means you don't need to wait to get the help you need.

Are computer issues impacting your productivity? We can help.

Fast, Professional and Ready to Serve. Round the clock access to support when you need it.

1
Highly trained, support staff that are motivated to solve your problems.
2
A single point of accountability for all IT related problems. We will work with 3rd party vendors on your behalf.
3
Lexcom has invested heavily in state of the art tools, such as protocol analyzers, cable testing equipment included as part of the price.
4
Field support staff are trained in a wide range of equipment including: building wiring, networking, printers, server hardware and computers.
5
We will work with 3rd party companies that can provide "hands and feet" services in areas that we cannot provide coverage.

Does your business rely on more than Microsoft Office to operate?

Lexcom offers application level support for line of business applications and databases.

1
Lexcom has a significant amount of experience providing support to cloud and browser based applications.
2
We have a significant amount of experience working with software API's and supporting data integrations.
3
Lexcom has a significant amount of experience providing support for Microsoft SQL and SQL Azure databases.
4
We have a team of business analysts and reporting specialists that can build custom reports and dashboards.
5
Lexcom will work with 3rd party application vendors, and provide access to our tools to provide total coverage of your critical applications.

Lexcom is one of the most trusted and valued management consulting and IT managed services providers for small to medium sized enterprises in Western Canada and Texas– Let us help you today!

If you are questioning the value of your investment in information technology, suffer from continual outages that impact your operations, or are wondering if your business is as secure and protected from cyber threats as it should be. Whatever your reason, however big or small your problem is, we GUARANTEE that we can help.