Managed IT Services

lexcom's best managed it services are designed to bring technology based skill Sets to your business while  also organizing your service delivery in a well planned operational work program.

Why Do I Need Managed Services?

For many companies, information technology is a problem that they struggle with on a continual basis. It impacts their ability to operate, hinders expansion and is a major source of frustration when thing's don't work correctly.

For many business owners, it is a complicated topic that isn't well understood but it is also instrumental to their business strategy. Today's IT department is more than just swapping out computers and fixing printers, it plays a role into sales, marketing, service delivery, operations and all of the traditional break fix work.
At the same time, many companies have tired hiring internally only to find skill set gaps and a major loss of ability when that employee decides to leave. They have also failed to have a 3rd party IT company come in and deliver a service that makes sense for their business.

Best Managed Technology Systems
is Lexcom's solution to solve the skill set gaps that most companies face as well as the service delivery issues that most managed service providers have.
Many companies opt to hire an internal employee only to find that they have gaps in the skill sets to do everything they need, and struggle to meet the high expectations requested of them.

What If You Applied The Same Rational To Your Health As You Do With IT?

If You Had Cancer, Would You Insist Your Doctor Operate On You Or Would You Want A Specialist?

The Doctor May Have Helped Identify Your Cancer, But You Would Go To A Specialist For Treatment, Right? 

That is because there is a lot to know in one specific area that they have created different fields of specialization to help improve your chances of success. Like the medical field, information technology also has a lot of fields of specializations that are needed to solve different types of problems.

If You Were Looking For A Surgeon, Would You Choose One With  State Of The Art Equipment & Training Or Would You Go To The Cheapest Guy Around?

I'm guessing that if you would go with the state of the art surgeon. Why? Because they offer you the best surgeons with the tools and technology to offer you the best chance for success.

What If You Could Go Back And Catch It Before It Was A Problem? Or Better Yet Prevent It From Occurring In The First Place? Would You Do It?

Of Course You Would. But unfortunately we often don't act until it is too late. The premise of managed IT services is to help you move from reactive IT support that causes impact to your business to a proactive model that catches problems early on or helps to prevent the issue from occurring at all.

Just Like The Medical Industry IT REQUIRES Specializations!

The Goal of Best Managed Technology Systems Is To Operationalize IT Into a Work Program That Brings The People, Processes And Tools To You In A Model That MAKES SENSE!

Operational Support Metrics

Response Times

4.6/5

Professionalism

4.5/5

Call Routing

4.1/5

Communication

9.2/10

Problem Resolution

4.1/5

Overall Satisfaction

4.6/5
“Crude Energy Services couldn’t feel any more at ease having a group like Lexcom on our side. When it comes to IT they’ve surpassed all of our expectations and really set a standard that we’ve been accustom to.”
- Zack Najera, CFO, Crude Energy Services

Lexcom see's opportunity in change and helps you harness that potential to achieve results.

We utilize our cross-industry experience, with known best practices and technology solutions to achieve results.

‍Here's 5 things we will do:

1
Identify opportunities for increasing business performance through the implementation of IT systems and solutions.
2
Help you to create technology automated processes to streamline operations.
3
Identify potential vendors, solutions that can help us achieve results for your business
4
Help you conduct a cost analysis to determine the potential gains to be realized through your investment.
5
Provide though leadership and advice to senior executives looking to incorporate technology into the business model.

You don't need to understand IT to set the rules of the game.

Practical governance to establish policies, procedures and controls that provides more visibility and accountability from your IT Department.

Here are 5 things we will do to improve governance:

1
Formalize policies that outline your expectations for business continuity and disaster recovery.
2
Establish an acceptable use policy for your employees to ensure that systems are used within guidelines.
3
Establish a practical list of policies and controls around information security.
4
Establish a governance around risk management as it pertains to information technology.
5
Perform a gap analysis to ensure the proper systems to measure and manage any policies that are established.

Lexcom see's risk in not maintaining a proactive asset management strategy.

Formalizing an asset management strategy can help eliminate unplanned expenditures, identify poor performing assets, build accountability and prevent theft. Here are 5 things we will do to improve asset management:

1
t database builds accountability, helps to reduce theft and helps to identify unused services that are costing you money.
2
Helps to proactively identify assets that are nearing end of life that may cause outages and reduced productivity.
3
Minimizes unplanned expenditures that are a result of an unstructured approach towards asset management.
4
Minimizes unplanned expenditures that are a result of an unstructured approach towards asset management.
5
Minimizes unplanned expenditures that are a result of an unstructured approach towards asset management.

Security plays a vital role in the success of an organization. Don't wait until it is too late.

We deliver a proactive security & risk management that makes sense for your business.
Here are 5 things we will do to improve security:

1
Implement 2-Factor authentication & password vault services for your core IT infrastructure services.
2
Implement a managed disaster recovery service where your data is stored off site and tested regularly.
3
Perform  vulnerability testing to identify and resolve any potential security holes from outdated technology & configuration issues.
4
Perform regular updates to operating systems, and applications to close any security vulnerabilities that could be exploited.
5
Implement a multi-layered security system to minimize the risk of a security event impacting your business.

Lexcom see's communication as the core component of every technology solution

We deliver engineered IT solutions backed by an operations team that monitors them 24x7x365.
Here are 5 things we will do to bring reliability back into your IT systems:

1
Lexcom engineers all IT solutions to well established best practices. We will review and resolve configuration issues.
2
We will identify any potential problem areas and make recommendations to improve the performance and reliability of your systems.
3
We will install our remote monitoring and management agents that continually verify the status of services. If we detect an outage we will respond 24x7x365.
4
Lexcom continually monitors systems for performance and capacity issues. We have advanced tools to help get to the root cause of problems.
5
We will implement a proactive maintenance strategy to systems are regularly maintained and running at peak performance.

Are computer issues impacting your productivity? We can help.

Fast, Professional and Ready to Serve. Round the clock access to support when you need it.

1
Highly trained, support staff that are motivated to solve your problems.
2
A single point of accountability for all IT related problems. We will work with 3rd party vendors on your behalf.
3
Lexcom has invested heavily in state of the art tools and training that enable us to solve problems remotely.
4
We offer a significant amount of depth and experience that goes far beyond basic computer support and into line of business applications, networks and more.
5
Round the clock access to support staff outside of regular business hours means you don't need to wait to get the help you need.

Are computer issues impacting your productivity? We can help.

Fast, Professional and Ready to Serve. Round the clock access to support when you need it.

1
Highly trained, support staff that are motivated to solve your problems.
2
A single point of accountability for all IT related problems. We will work with 3rd party vendors on your behalf.
3
Lexcom has invested heavily in state of the art tools, such as protocol analyzers, cable testing equipment included as part of the price.
4
Field support staff are trained in a wide range of equipment including: building wiring, networking, printers, server hardware and computers.
5
We will work with 3rd party companies that can provide "hands and feet" services in areas that we cannot provide coverage.

Does your business rely on more than Microsoft Office to operate?

Lexcom offers application level support for line of business applications and databases.

1
Lexcom has a significant amount of experience providing support to cloud and browser based applications.
2
We have a significant amount of experience working with software API's and supporting data integrations.
3
Lexcom has a significant amount of experience providing support for Microsoft SQL and SQL Azure databases.
4
We have a team of business analysts and reporting specialists that can build custom reports and dashboards.
5
Lexcom will work with 3rd party application vendors, and provide access to our tools to provide total coverage of your critical applications.

Lexcom is one of the most trusted and valued management consulting and IT consulting providers for small to medium sized enterprises. With a network of over 100+ IT consultants servicing the Southern U.S. and Western Canada – We will get you RESULTS!

If you are questioning the value of your investment in information technology, suffer from continual outages that impact your operations, or are wondering if your business is as secure and protected from cyber threats as it should be. Whatever your reason, however big or small your problem is, we GUARANTEE that we can help.

If You Were Looking For A Surgeon, Would You Choose One With  State Of The Art Equipment & Training Or Would You Go To The Cheapest Guy Around?

I'm guessing that if you would go with the state of the art surgeon. Why? Because they offer you the best surgeons with the tools and technology to offer you the best chance for success.