Solving branch office connectivity problems to support business growth

After multiple vendors and years of network performance problems, Farrell Agencies turned to Lexcom to solve their wan performance problems

Lexcom combined low cost Internet links with SD-WAN to solve application performance issues

March 15, 2017

Farrell Agencies is an insurance agency with its headquarters located in Yorkton, Saskatchewan. As the business continued to grow to seven locations it was faced with continual network performance issues. The first consultant recommended that they implement fiber optic Internet connectivity to solve the problem, however the problem persisted even after implementation.

Frustrated with the continual problems, Farrell turned to another provider that was focused solely on the Insurance Industry. Confident that they would be able to solve the problems, once again the problems continued with no solution in mind.

Finally, after years of back and forth communication the decision was made to give Lexcom a shot. Armed with years of large scale network experience, and advanced network analysis tools we were able to quickly identify multiple factors that were causing the issues.

  • Solved Network Performance Issues
  • Shaped Traffic to Guarantee App Performance
  • Renegotiated Network Agreements
  • Improved Application Availability
  • Trained Branch Office Staff

CHALLENGEs & Lessons learned

1) Resolving Application Performance Issues

Solving application performance issues can be one of the most challenging problems to solve due to the multiple layers of complexity. Solving these problems requires knowledge of computers, networks, servers, storage, applications and databases as the problem could be in any part of those systems.

There were a number of challenges around solving this particular performance issue. The first issue was that many of the sites were distributed in small towns throughout Saskatchewan. There were very few options for Internet connections to these sites meaning that delivering applications from head office had to be performed under those constraints. Application delivery needed to be provided with a low bandwidth technology meaning that remote desktop services was the correct solution for delivering the applications.

We utilized a protocol analyzer to quickly understand how employees were utilizing the network. On first glance we found that employees were using both Internet browsers to access files and remote desktop sessions. Our first step was to train the employees to only utilize remote desktop which freed up considerable bandwidth.

While the performance was improved there was still slowness during peak periods. We found a network bottleneck in the datacenter as Internet traffic was consuming the majority of the bandwidth. To address this we implemented Meraki networking equipment across all sites. As part of the implementation we configured SD-WAN to perform traffic shaping on the network and balanced regular Internet traffic down a low cost line.

2) Remote Desktop Challenges

With the network performance issues resolved, we found that there were still period of time where remote desktop sessions would pause. Upon closer look we found that the server needed more resources allocated to it. As it was a virtual server, we simply added additional computing power and ram to the server. Next we configured the remote desktop server to our best practice specifications to ensure that it functioned as expected.

Tech partners


  • Cisco Meraki
  • SD-WAN
  • DSL Internet Services
  • Cable Internet Services
  • Remote Desktop Services

successful result delivered

For Years, Continual Network Issues Were A Major Limitation To Expanding My Business. My Previous Two Providers Promised The Same And Nothing Changed. When I Finally Pulled The Trigger, They Didn't Disappoint. They Quickly Identified The Problem And Within A Couple Of Weeks Of Taking Their Advice We Were Problem Free. They Really Know Their Stuff. - Jason Farrell

Lexcom is one of the most trusted and valued management consulting and IT managed services providers for small to medium sized enterprises in Western Canada and Texas– Let us help you today!

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