Remote Managed Services
Basic
Provides incident identification, validation, and notification services. This service level provides basic incident handling for virtually any technology, from network appliances to application systems, and is targeted toward the customer that desires to offload its existing staff from initial incident identification and response by leveraging LMS monitoring and reporting capabilities.
Professional
Builds on basic level services, adding pre-defined remediation services. Professional service is aimed at the customer desiring incident identification, validation, and basic troubleshooting to occur prior to involving its technology staff in incident resolution activities, freeing its staff to focus on higher priority tasks.
Premium
Provides comprehensive management of customer technology components, from monitoring and incident identification to problem resolution and preventative maintenance, as well as robust technology monitoring and reporting services.
Contact us (1.877.LEXCOM.3) for more information.